Ben FarrowOct 26, 2019Clients will pay more for excellent client experience (CX)CX is the new buzzword and board room priority. And rightly so, as professional services firms strive to execute client-centric...
Shanan Kan and George BeatonOct 25, 2019Clients are the real winners of the Client Choice AwardsFor over 15 years beaton has run the Client Choice Awards, the only cross-profession and client-judged awards in the world. The Awards...
George Beaton and Jon HuxleyOct 17, 2019Knowing your clients is a very g$$d ideaHere’s the latest evidence that gathering and using client feedback regularly is a very g$$d idea in professional services. Last month...
