Jon Huxley and Shanan KanApr 6, 2020Client Experience in Consulting Engineering: A major opportunity, especially nowTwo weeks ago, beaton shared our latest data-driven insights into the ROI opportunities for professional services firms investing in...
Paul Hugh-Jones and Shanan KanMar 15, 2020The CX Report: Clear ROI and some unexpected implicationsWe are excited about beaton’s new CX report for two reasons. First, the report provides unequivocally clear evidence that increasing...
Ben FarrowOct 26, 2019Clients will pay more for excellent client experience (CX)CX is the new buzzword and board room priority. And rightly so, as professional services firms strive to execute client-centric...
Q&AAug 14, 2019Why CX matters in professional servicesIn today’s Q&A on Research.Reveal. George Beaton talks with Michael McGlynn, Head of Marketing & Communications for Tonkin + Taylor, a...
Q&AJan 31, 2019CX: The #1 driver of client loyalty and revenue growthPaul Hugh-Jones talks with Fraser McNaughton, Chief Marketing Officer at Grant Thornton Australia, about his experience designing and implem
