Jon Huxley and Shanan KanApr 6, 2020Client Experience in Consulting Engineering: A major opportunity, especially nowTwo weeks ago, beaton shared our latest data-driven insights into the ROI opportunities for professional services firms investing in...
Paul Hugh-Jones and Shanan KanMar 15, 2020The CX Report: Clear ROI and some unexpected implicationsWe are excited about beaton’s new CX report for two reasons. First, the report provides unequivocally clear evidence that increasing...
Ben FarrowOct 26, 2019Clients will pay more for excellent client experience (CX)CX is the new buzzword and board room priority. And rightly so, as professional services firms strive to execute client-centric...