George Beaton
- Sep 24, 2017
We really mean it: Thank you for your feedback
It’s a well-known saying that bread is the staff of life. At beaton, we say feedback is as important to the health and functioning of the...
Shanan Kan
- Aug 23, 2017
A tale of two cities: Do you know your dissatisfied clients?
“It was the best of times, it was the worst of times…” As part of our beatonbenchmarks reports, we report to firms how they are...
George Beaton
- Nov 17, 2016
Are you moving your NPS dial?
My post asks "Are you moving your NPS dial?" because beaton wants to encourage all firms to work on doing the same! This is the first...