It’s a well-known saying that bread is the staff of life. At beaton, we say feedback is as important to the health and functioning of the...

“It was the best of times, it was the worst of times…” As part of our beatonbenchmarks reports, we report to firms how they are...

My post asks "Are you moving your NPS dial?" because beaton wants to encourage all firms to work on doing the same! This is the first...

This post examines the difference between relationship and transactional surveys. My purpose is to give those interested in the research...

Which firms have the highest relationship NPS of all? is a finding based on the mining of beaton's datasets gathered in our large scale...

In thinking about NPS, I usually focus on two things: Its distinctive formula of: NPS = Promoters – Detractors, and The originators'...