George BeatonApr 7, 2015Here's how to help your clients cross-buyHelping clients cross-buy is one sure way to grow organically in a stagnant market. Yet so few firms recognise the opportunity. The chart...
George BeatonOct 28, 2014What most law firms don't know about their clients, Part 1Amidst the tough times for law firms there's deep insight, opportunity and hope in a new research finding that reveals what most law...
Ben FarrowAug 11, 201410 trends in client service expectationsA recent post by Micah Solomon in Forbes on 10 trends in client service expectations (my paraphrasing of his title) caught my eye. When I...
George BeatonMar 31, 2014More evidence why cost consciousness is valued by clientsWe recently received a most welcome testimonial for beaton's pioneering research into cost conscious, but it's not only law firms that...
George BeatonApr 23, 2012Top priorities for leading professional services firmsIn a phrase, the singular priority of leading professional services firms is profitable growth. So when some 50 invited CMOs and CBDOs of...
