Two weeks ago, beaton shared our latest data-driven insights into the ROI opportunities for professional services firms investing in...

Better complaint handling is a big opportunity for every professional services firm. So beaton is very pleased to refresh A client...

We are excited about beaton’s new CX report for two reasons. First, the report provides unequivocally clear evidence that increasing...

For​ over 15 years beaton has run the Client Choice Awards, the only cross-profession and client-judged awards in the world. The Awards...

Here’s the latest evidence that gathering and using client feedback regularly is a very g$$d idea in professional services. Last month...

In today’s Q&A on Research.Reveal. George Beaton talks with Michael McGlynn, Head of Marketing & Communications for Tonkin + Taylor, a...

In the US, the Am Law 20 (20 largest firms by revenue) are being outperformed by Am Law 21-200 firms on several key service metrics,...

​Today's 5 reasons your firm can't OD on client feedback heralds the last few weeks left to grab the biggest opportunity ever for...

Building on our earlier post on why cost consciousness is valued by clients, in the interview George re-states the 'incontrovertible...

beaton has just published the Finalists in the 2018 Client Choice Awards. The winners will be announced at the Awards dinner in Melbourne...