Client Experience in Consulting Engineering: A major opportunity, especially now
Two weeks ago, beaton shared our latest data-driven insights into the ROI opportunities for professional services firms investing in...
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Recent Posts
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George Beaton
Mar 16, 2020
A client complaint handling lesson for every professional services firm
Better complaint handling is a big opportunity for every professional services firm. So beaton is very pleased to refresh A client...
Paul Hugh-Jones and Shanan Kan
Mar 15, 2020
The CX Report: Clear ROI and some unexpected implications
We are excited about beaton’s new CX report for two reasons. First, the report provides unequivocally clear evidence that increasing...
Shanan Kan and George Beaton
Oct 25, 2019
Clients are the real winners of the Client Choice Awards
For over 15 years beaton has run the Client Choice Awards, the only cross-profession and client-judged awards in the world. The Awards...
George Beaton and Jon Huxley
Oct 17, 2019
Knowing your clients is a very g$$d idea
Here’s the latest evidence that gathering and using client feedback regularly is a very g$$d idea in professional services. Last month...
Q&A
Aug 14, 2019
Why CX matters in professional services
In today’s Q&A on Research.Reveal. George Beaton talks with Michael McGlynn, Head of Marketing & Communications for Tonkin + Taylor, a...
Paul Hugh Jones
Aug 8, 2018
BigLaw firms deliver better client service in Australasia than USA
In the US, the Am Law 20 (20 largest firms by revenue) are being outperformed by Am Law 21-200 firms on several key service metrics,...
beaton team
Jul 31, 2018
5 reasons your firm can't OD on client feedback
Today's 5 reasons your firm can't OD on client feedback heralds the last few weeks left to grab the biggest opportunity ever for...
George Beaton
Jun 12, 2018
More on the importance of cost consciousness in law firms
Building on our earlier post on why cost consciousness is valued by clients, in the interview George re-states the 'incontrovertible...
Paul Hugh Jones
Feb 6, 2018
How firms win
beaton has just published the Finalists in the 2018 Client Choice Awards. The winners will be announced at the Awards dinner in Melbourne...
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