Grant HollingsMar 30, 2020When clients are prepared to pay moreWhen clients are prepared to pay more shares one of the many important findings in the beatonbenchmarks20 reports. These reports cover...
Paul Hugh-Jones and Shanan KanMar 15, 2020The CX Report: Clear ROI and some unexpected implicationsWe are excited about beaton’s new CX report for two reasons. First, the report provides unequivocally clear evidence that increasing...
Ben FarrowOct 26, 2019Clients will pay more for excellent client experience (CX)CX is the new buzzword and board room priority. And rightly so, as professional services firms strive to execute client-centric...