When clients are prepared to pay more shares one of the many important findings in the beatonbenchmarks20 reports. These reports cover...

We are excited about beaton’s new CX report for two reasons. First, the report provides unequivocally clear evidence that increasing...

CX is the new buzzword and board room priority. And rightly so, as professional services firms strive to execute client-centric...

It's 25 years since David Maister published Managing the Professional Service Firm (1993). Does client data back his views?

In its soon to be released 2018 beatonbenchmarks survey, beaton found one in three clients of professional service firms said they would...

The top three challenges facing law firms are all price related (1): 1. Negotiating price with clients (Price) 2. Winning new business...

A professional services firm has four client-related levers to pull to maximise its profitability. Let's start by sketching an...

When we present our beatonbenchmarks™ reports, the section about why clients appoint a more expensive firm often gets the most attention,...

This post explores ways to deliver fair value to both their clients and professional services firms. It shows why one of the key elements...

This is the first of a series of posts on how to develop and execute an effective industry strategy to drive profitable growth in a...