Flying across Lake Michigan to land at O'Hare airport today, I was recalling what I know about Chicago. One thought led to another and...

A recent post by Micah Solomon in Forbes on 10 trends in client service expectations (my paraphrasing of his title) caught my eye. When I...

beaton's research amongst 10,000s of clients of professional services firms over the last 10 years shows that perceived price is...

We recently received a most welcome testimonial for beaton's pioneering research into cost conscious, but it's not only law firms that...

It's not uncommon for prospective subscribers to the Beaton Benchmarks to inquire whether and in what ways benchmarking pays. In other...

There are at least three reasons why professional services firms need to use more research in making decisions. I am referring to...

Drawing on Catapult Growth Partners’ real world, hands-on experience we have analyzed what distinguishes excellent marketing and business...

In a phrase, the singular priority of leading professional services firms is profitable growth. So when some 50 invited CMOs and CBDOs of...

Some months ago Don Larkin, President of Professions Australia, asked if I would share my thoughts on professionalism in today’s world...