Enhancing the beatonbenchmarks with factor analysis
beaton has conducted a rigorous factor analysis of the attributes used in the beatonbenchmarks reports. This analysis uses contemporary...
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Recent Posts
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Grant Hollings
Mar 17, 2017
Excellent market research starts with a great brief
The best market research starts with a clear brief. My post aims to help you, the client, write just such a brief. When you prepare a...
George Beaton
Mar 10, 2017
Hear the voice of clients
In professional and personal life, feedback is like oxygen. Without enough oxygen, our bodies can’t function effectively. So too with...
beaton team
Mar 8, 2017
Celebration of professional services excellence
The 2017 Client Choice Awards gala dinner and ceremony were a memorable celebration of professional services excellence. Some 300...
George Beaton
Feb 5, 2017
Maximise the profitability of your client portfolio
A professional services firm has four client-related levers to pull to maximise its profitability. Let's start by sketching an...
Paul Hugh Jones
Dec 12, 2016
Client centricity: How to execute and measure ROI
This post follows beaton’s successful joint webinar with APSMA on 22 November 2016. During this webinar, Paul Hugh-Jones (Partner,...
George Beaton
Nov 17, 2016
Are you moving your NPS dial?
My post asks "Are you moving your NPS dial?" because beaton wants to encourage all firms to work on doing the same! This is the first...
Grant Hollings
Oct 27, 2016
Transactional versus relationship NPS surveys: Why the difference matters
This post examines the difference between relationship and transactional surveys. My purpose is to give those interested in the research...
George Beaton
Sep 23, 2016
Mirror on the wall which firms have the highest relationship NPS of all?
Which firms have the highest relationship NPS of all? is a finding based on the mining of beaton's datasets gathered in our large scale...
George Beaton
Sep 14, 2016
Five ways beatonbenchmarks value proposition is better than ever (with video)
In five important ways the beatonbenchmarks value proposition is better than ever. Each year in Australia and New Zealand accountancy,...
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