LEAP Legal Software joins the Client Choice Awards
LEAP, the world’s largest provider of cloud-based practice management software for law firms joined the 2021 Client Awards this month....
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George Beaton
Jun 9, 2020
Feedback is good for an architect's business
'Feedback is good for an architect's business' paraphrases a headline in the august Journal of the Royal Institute of British Architects....
Ben Farrow
Jun 2, 2020
The Client Choice Awards are back for 2021
We're delighted to announce the opening of the 2021 Client Choice Awards. The independence and surveying and analysis standards on which...
Q&A
May 6, 2020
Two sides of the same coin: CX and EX
In today’s Q&A on Research.Reveal. George Beaton talks with Briana Millar, Tonkin + Taylor's Client Experience Specialist. Since time...
John Clay and Shanan Kan
Apr 25, 2020
If ever there was a time for consultants, it’s now
A few weeks ago, we shared our latest data-driven insights into the ROI opportunities for Consulting Engineering / Built Environment...
Paul Bonomy and Shanan Kan
Apr 21, 2020
Law firms neglect the C-suite at their peril
Law firms neglect the C-suite at their peril continues a series of posts based on data in recent beaton evidence-based reports on ROI...
Jon Huxley and Shanan Kan
Apr 6, 2020
Client Experience in Consulting Engineering: A major opportunity, especially now
Two weeks ago, beaton shared our latest data-driven insights into the ROI opportunities for professional services firms investing in...
George Beaton
Apr 3, 2020
When it comes to buying legal services, this proverb is true
Those with good French pronunciation say Plus ca change plus c'est la meme chose. Those like me say The more things change, the more they...
Grant Hollings
Mar 30, 2020
When clients are prepared to pay more
When clients are prepared to pay more shares one of the many important findings in the beatonbenchmarks20 reports. These reports cover...
George Beaton
Mar 16, 2020
A client complaint handling lesson for every professional services firm
Better complaint handling is a big opportunity for every professional services firm. So beaton is very pleased to refresh A client...
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