George Beaton and Grant HollingsMar 16, 2020Grow your firm by helping clients to switch to youGrow your firm by helping clients to switch to you may sound like a simple statement of obvious advice. It’s not because, as the research...
Paul Hugh-Jones and Shanan KanMar 15, 2020The CX Report: Clear ROI and some unexpected implicationsWe are excited about beaton’s new CX report for two reasons. First, the report provides unequivocally clear evidence that increasing...
George BeatonMar 15, 2020Updated announcement: Coronavirus and changes to beaton eventsbeaton regrets to announce that we have cancelled the gala dinner for the Client Choice Awards on 19th March and postponed the Clients...