BigLaw firms deliver better client service in Australasia than USA
In the US, the Am Law 20 (20 largest firms by revenue) are being outperformed by Am Law 21-200 firms on several key service metrics,...
top of page
Recent Posts
Archive
beaton team
Jul 31, 2018
5 reasons your firm can't OD on client feedback
Today's 5 reasons your firm can't OD on client feedback heralds the last few weeks left to grab the biggest opportunity ever for...
George Beaton
Jul 6, 2018
Awards for professional services firms in which clients are the only arbiter
While increasing numbers of service providers outside the professions rigorously gather, analyse and learn from customer feedback, it's...
beaton team
Jun 18, 2018
2019 Client Choice Awards: Important changes
We have made some important changes to the 2019 Client Choice Awards. Please study these notes before you start the entry process.
Shanan Kan
Jun 18, 2018
Expanded and updated Privacy and Confidentiality Policy
We are pleased to announce beaton's expanded and updated Privacy and Confidentiality Policy.
George Beaton
Jun 12, 2018
More on the importance of cost consciousness in law firms
Building on our earlier post on why cost consciousness is valued by clients, in the interview George re-states the 'incontrovertible...
Shanan Kan
May 2, 2018
What makes your members satisfied – and just how satisfied are they?
Do you measure member satisfaction with your professional association? This data is paramount to improving your performance and delivering v
Shanan Kan
Apr 24, 2018
4 key drivers of member engagement
What drives the members of your professional association? Some key findings from the 2017 Member Satisfaction Benchmarking research.
Ben Farrow
Mar 25, 2018
Recap: 10 Key Ideas from Innovation in Professional Services
This is a summary of the key take-outs from beaton's Innovation Conference on 14 March 2018, Investment Centre Victoria Collaboration and...
David Goener
Mar 20, 2018
One in three clients will pay more for your services … but who are they?
In its soon to be released 2018 beatonbenchmarks survey, beaton found one in three clients of professional service firms said they would...
bottom of page