Those with good French pronunciation say Plus ca change plus c'est la meme chose. Those like me say The more things change, the more they...

When clients are prepared to pay more shares one of the many important findings in the beatonbenchmarks20 reports. These reports cover...

Grow your firm by helping clients to switch to you may sound like a simple statement of obvious advice. It’s not because, as the research...

For​ over 15 years beaton has run the Client Choice Awards, the only cross-profession and client-judged awards in the world. The Awards...

At the end of each annual research cycle, beaton sends a short report to respondents who generously provided feedback to their...

It's 25 years since David Maister published Managing the Professional Service Firm (1993). Does client data back his views?

We are pleased to announce beaton's expanded and updated Privacy and Confidentiality Policy.

Building on our earlier post on why cost consciousness is valued by clients, in the interview George re-states the 'incontrovertible...

In its soon to be released 2018 beatonbenchmarks survey, beaton found one in three clients of professional service firms said they would...

Introduction Thank you to all who completed the 2018 beatonbenchmarks survey. The feedback you provided is fundamental to the larger...