beatonbenchmarks

Apr 3, 2020

When it comes to buying legal services, this proverb is true

Those with good French pronunciation say Plus ca change plus c'est la meme chose. Those like me say The more things change, the more they...

Mar 30, 2020

When clients are prepared to pay more

When clients are prepared to pay more shares one of the many important findings in the beatonbenchmarks20 reports. These reports cover...

Mar 16, 2020

Grow your firm by helping clients to switch to you

Grow your firm by helping clients to switch to you may sound like a simple statement of obvious advice. It’s not because, as the research...

Oct 25, 2019

Clients are the real winners of the Client Choice Awards

For over 15 years beaton has run the Client Choice Awards, the only cross-profession and client-judged awards in the world. The Awards...

Apr 18, 2019

2019 Respondent Report

At the end of each annual research cycle, beaton sends a short report to respondents who generously provided feedback to their...

Nov 30, 2018

Insights from Managing the Professional Service Firm live on

It's 25 years since David Maister published Managing the Professional Service Firm (1993). Does client data back his views?

Jun 18, 2018

Expanded and updated Privacy and Confidentiality Policy

We are pleased to announce beaton's expanded and updated Privacy and Confidentiality Policy.

Jun 12, 2018

More on the importance of cost consciousness in law firms

Building on our earlier post on why cost consciousness is valued by clients, in the interview George re-states the 'incontrovertible...

Mar 20, 2018

One in three clients will pay more for your services … but who are they?

In its soon to be released 2018 beatonbenchmarks survey, beaton found one in three clients of professional service firms said they would...

Mar 19, 2018

bb18 Respondent report

Introduction Thank you to all who completed the 2018 beatonbenchmarks survey. The feedback you provided is fundamental to the larger...