Paul Hugh JonesMay 23, 2016Why 80% of clients choose more expensive firmsWhen we present our beatonbenchmarks™ reports, the section about why clients appoint a more expensive firm often gets the most attention,...
George BeatonMay 2, 2016Why overall client service consistency matters so muchThe way clients experience overall client service is a function of a professional firm's culture. This post explains why overall client...
David GoenerApr 22, 2016Ways to deliver fair valueThis post explores ways to deliver fair value to both their clients and professional services firms. It shows why one of the key elements...