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Paul Hugh Jones
Feb 6, 2018
How firms win
beaton has just published the Finalists in the 2018 Client Choice Awards. The winners will be announced at the Awards dinner in Melbourne...

David Goener and Paul Hugh Jones
Sep 19, 2017
Top Three Challenges: Price, Price and Price
The top three challenges facing law firms are all price related (1): 1. Negotiating price with clients (Price) 2. Winning new business...

beaton team
Sep 4, 2017
2018 Client Choice Awards survey now in field
Led by Grant Hollings, yesterday the beaton team launched the first wave of the 2018 Client Choice Awards online survey. This year we...

Shanan Kan
Aug 23, 2017
A tale of two cities: Do you know your dissatisfied clients?
“It was the best of times, it was the worst of times…” As part of our beatonbenchmarks reports, we report to firms how they are...

Paul Hugh Jones
Jul 10, 2017
Branding in professional services – the new battle front
Professional services are the final frontier for branding. The period since the millennium has seen the rise of business development and...

Ben Farrow
Apr 5, 2017
Enhancing the beatonbenchmarks with factor analysis
beaton has conducted a rigorous factor analysis of the attributes used in the beatonbenchmarks reports. This analysis uses contemporary...

Paul Hugh Jones
Dec 12, 2016
Client centricity: How to execute and measure ROI
This post follows beaton’s successful joint webinar with APSMA on 22 November 2016. During this webinar, Paul Hugh-Jones (Partner,...


George Beaton
Sep 14, 2016
Five ways beatonbenchmarks value proposition is better than ever (with video)
In five important ways the beatonbenchmarks value proposition is better than ever. Each year in Australia and New Zealand accountancy,...

Paul Hugh Jones
Jul 18, 2016
Why firms with the leading industry reputations win
One of the big trends we have seen across the professions over recent years has been firms changing their ‘go to market strategy’ from an...

Grant Hollings
Jul 12, 2016
Is yours big enough?
This blog was prompted by a question and comment from a client, who asked “Given we provided a database of 6,320 contacts, and you...
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