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How firms win
beaton has just published the Finalists in the 2018 Client Choice Awards. The winners will be announced at the Awards dinner in Melbourne...
Paul Hugh Jones
Feb 6, 2018


Top Three Challenges: Price, Price and Price
The top three challenges facing law firms are all price related (1): 1. Negotiating price with clients (Price) 2. Winning new business...
David Goener and Paul Hugh Jones
Sep 19, 2017


2018 Client Choice Awards survey now in field
Led by Grant Hollings, yesterday the beaton team launched the first wave of the 2018 Client Choice Awards online survey. This year we...
beaton team
Sep 4, 2017


A tale of two cities: Do you know your dissatisfied clients?
“It was the best of times, it was the worst of times…” As part of our beatonbenchmarks reports, we report to firms how they are...
Shanan Kan
Aug 23, 2017


Branding in professional services – the new battle front
Professional services are the final frontier for branding. The period since the millennium has seen the rise of business development and...
Paul Hugh Jones
Jul 10, 2017


Enhancing the beatonbenchmarks with factor analysis
beaton has conducted a rigorous factor analysis of the attributes used in the beatonbenchmarks reports. This analysis uses contemporary...
Ben Farrow
Apr 5, 2017


Client centricity: How to execute and measure ROI
This post follows beaton’s successful joint webinar with APSMA on 22 November 2016. During this webinar, Paul Hugh-Jones (Partner,...
Paul Hugh Jones
Dec 12, 2016


Five ways beatonbenchmarks value proposition is better than ever (with video)
In five important ways the beatonbenchmarks value proposition is better than ever. Each year in Australia and New Zealand accountancy,...
George Beaton
Sep 14, 2016


Why firms with the leading industry reputations win
One of the big trends we have seen across the professions over recent years has been firms changing their ‘go to market strategy’ from an...
Paul Hugh Jones
Jul 18, 2016


Is yours big enough?
This blog was prompted by a question and comment from a client, who asked “Given we provided a database of 6,320 contacts, and you...
Grant Hollings
Jul 12, 2016
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